Americans may think they are getting better at understanding the health care system, but the facts say otherwise. Bend financially recently put 2,000 consumers to the test – literally. Respondents to a recent survey were asked 15 true / false and multiple choice questions about health care. The average score? Just 10 out of 15.
While this should come as no surprise to advocates of consumer-driven healthcare, what may come as a surprise may be the number of respondents who thought they did well on the quiz – 46% because they got “everything or most” correctly. Gen Z and millennia were more likely to be sure of their answers, but also more likely to be wrong.
Confusion – and false trust – cost consumers not only when it comes to healthcare delayed care, which can lead to more expensive problems along the way, but also in the health benefits they take. Eighty-five percent of respondents’ thoughts HSAs and FSAs were the same, and only 20% recognized all the qualifying life events that enabled them to sign up for a plan outside of open enrollment.
Check out the infographic below to gain more insight into consumer health confusion.
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