Many users report having difficulty getting COVID-19 vaccine appointments on the Publix Web site

COVID-19 vaccine appointments reopened Monday at Publix, but it was not exactly a smooth process. It took about an hour before vaccinations were filled up and in the middle of it people were having problems with the website. Some users posted on Twitter about the site sending them to a South Carolina Agreement signup page. “Your COVID-19 Florida vaccine site is a failure,” said one user. to South Carolina. Can you please get on the ball Publix? Seniors are suffering, “said another. Another tweet said,” I’m not impressed with your company’s ability to adequately handle vaccine distribution. Solve it !!! “Some of the responses from the ‘PublixHelps’ account included,’ Try updating your monitor. “Someone wrote back,” it does not help. “Eventually the problem was solved, but at that point, some of the waiters were hit with fully booked time periods.” We can not guarantee appointments for those who come to our site at the start time of the event, “PublixHelps replied to a user. Publix has promised more options. Wednesday at 7 am the next opportunity for people to get an appointment. to WESH 2 News’ question on Monday, when asked about vaccines not available in Orange County, they said, “We’ve moved to Monday, Wednesday, Friday with event planning for Florida locations. Since we have moved to a reservation cycle of three days a week, not all counties will necessarily have appointments available le for each planning event. As long as we continue to receive vaccine from the state and federal governments at the current rate, all currently announced counties will receive agreements every week. Given the larger number of counties now receiving doses, it is important to note that there is no county residence restriction and customers should consider neighboring countries for available agreements. Fully booked refers to the counties that had appointments during the current planning event and are now all reserved. No one available would point out that vaccine appointments were not available under that planning valve. When asked about site issues, they replied, “We had more than 16,000 appointments booked in 1.5 hours during our planning event today. There was a procedural issue this morning that was addressed shortly thereafter. “On the question of whether they balance the number of agreements offered with vaccine supply available:” We do not release agreements in the planning event until we have confirmed that the vaccines have been received. We continue to improve our system based on customer feedback. Related: Where to get a COVID-19 vaccine in Florida

COVID-19 vaccine appointments reopened Monday at Publix, but it was not exactly a smooth process.

It took about an hour before the vaccinations were filled up and in the middle of it people had problems with the website.

Some users posted on Twitter about the site that sent them to a South Carolina Agreement signup page.

“Your COVID-19 Florida vaccine site is a failure,” said one user.

“The vaccine system in Publix Florida could not be worse … you are redirecting everyone waiting to South Carolina. Can you please get on the ball Publix? Seniors are suffering,” said another.

Another tweet said: “I am not impressed with your company’s ability to adequately handle vaccine distribution. Fix it!!!”

Some of the responses from the ‘PublixHelps’ account included, “Try updating your monitor.” One person wrote back, “it does not help.”

Eventually the problem was solved, but before then, some of the waiters were hit with fully booked time slots.

“We can not guarantee appointments for those who come to our site at the start time of the event,” PublixHelps replied to a user.

Publix has promised several options. Wednesday at 7 is the next opportunity for people to get a deal.

A spokesman for Publix answered WESH 2 News’ question on Monday.

When asked about vaccines that were not available in Orange County, they said, “We have moved to Monday, Wednesday, Friday and are planning events for Florida locations. Since we have moved to a reservation cycle of three days a week, not all counties will necessarily have appointments available for every planning event. As long as we continue to receive vaccine from the state and federal governments at the current rate, all currently announced counties will receive appointments every week. Given the larger number of counties now receiving doses, it is important to note that there is no county residence restriction and customers should consider neighboring countries for available agreements. Fully booked refers to the counties that had appointments during the current planning event and are now all reserved. No one available would refer to the fact that vaccine appointments were not available during that planning vent. ”

When asked about site issues, they replied: “We had more than 16,000 appointments booked in 1.5 hours during our planning event today. There was a procedural issue this morning that was addressed shortly thereafter. ”

When asked whether they balance the number of agreements offered with vaccine supply at hand: “We do not release agreements in the planning event until we have confirmed that the vaccines have been received. We continue to improve our system based on customer feedback. ”

Related: Where to get a COVID-19 vaccine in Florida

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